Shipping and Policies
The time I need to prepare an order for shipping varies. Paper prints, stickers, postcards 1-3 days. Canvas prints 2-5 days. Custom paintings 2-6 weeks depending on style.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items shipped internationally
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To fulfill your order, you must provide certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide additional personal information (for a custom painting order, for example).
Who we share your data with
If you enter your mailing address when ordering, your name, email, and mailing address will be shared with Shopify and either Fedex or USPS.
Compliance with laws. Your information may be collected, used, retained, and shared if there is a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of customers, or others.
If you have an account, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Please contact firstname.lastname@example.org for privacy-specific concerns.
Frequently Asked Questions
Print Packaging & Shipping
I ship with USPS First Class Mail or Priority Mail depending on the weight. I package my fine art prints in clear archival poly bags. Then, depending on the size, I either ship the print rolled securely in a tube or laying flat in a bubble pack envelope with rigid mat board supports. All orders are insured and will be replaced if damaged during shipping (but this rarely happens!). You will receive a tracking # when your order ships.
Painting Packaging & Shipping
I ship with USPS Priority Mail or Fedex depending on size. I package my original paintings with extra care. Each painting is wrapped in a layer of foam wrap. After which, it is sandwiched between two sheets of cardboard and secured with tape. This cardboard/painting packet is then wrapped with bubble wrap. It is placed in a heavy duty cardboard box that has at least 2 inches of space around the painting where I add more bubble wrap and/or bubble bags. All orders are insured. I've shipped all over the world and never had a painting damaged in transit (knock on wood!), but if it were to happen, I could paint another similar piece to replace it or refund the order total. You will receive a tracking # when your order ships.
Custom Print Sizes
I make each print as it is purchased. So, if you need a print with specific dimensions that I don't offer in my listings, I'm happy to provide a custom print that will fit your frame or wall space. Please contact email@example.com to order. Prices will vary depending on size.
I wholesale to stockists throughout the USA and Europe at https://krystlecolefineart.faire.com
International Shipping Times & Import Taxes
I offer worldwide shipping to countries outside the USA. I ship paper prints with First Class mail, which usually takes from 3-5 weeks to arrive. If you are purchasing my canvas prints, please note that I will most likely use a professional print company in your region to fulfill the order rather than making the print myself and shipping from the USA. This helps you get the print faster (usually 2-3 weeks from the time you order) and for less shipping cost.
International shipments may be subject to VAT import tax; if applicable, you (the purchasers) are responsible for paying it. You will receive a tracking # so you can track your package, and the package will be insured.
Customer Service Promise
I personally have my hand in every step of my business - from making the original paintings, to making the prints, packaging and shipping, managing my social media accounts, updating my website, and customer service. I do it all. And I promise that I will always be there for you. If you have questions about one of my pieces before purchase, please email me at krystle [!at] krystlecole.com. If your order gets lost, crushed, or mishandled by the post office, EMAIL ME. I will answer you personally, and I will fix it. My upmost goal is to spread LOVE and JOY with my art!
Paper Prints are UNFRAMED
Any pictures in my listings showing my paper prints in frames are for examples/display only. My paper prints DO NOT come with frames. If you are looking for a ready-to-hang option, please purchase my canvas art prints!
Watch this VIDEO to see EVERY SIZE OF PRINT I make in detail with framing tips! Copy and paste this link into your browser - https://youtu.be/GO8QeXd19Hg?si=JU8hmYUTr_N_zitZ